Order with confidence, we want you to be satisfied with your order.
We stand behind our products with a 30-Day 100% Money Back Guarantee!
Need a different size, color, or style? We can help with that. Unused, unopened products purchased online at charliesworms.com can be returned or exchanged within 30 days of the shipping date.
We’re confident that you’ll love our products, however, if you’re dissatisfied with your order you can return it in new, or like-new condition for a prompt refund or exchange. Items without proof of purchase will not be processed for return. Wear and tear due to normal fishing conditions is not a qualification for a damaged item returns. User error is also considered normal wear and tear and will not qualify for refund or exchange.
If you feel that you have received a damaged or defective product, please contact us for assistance.
Include the following information:
- Your order number
- Name on the order
- Email the order was made with
- Your request for a refund or exchange
- A photograph of the damaged/defective item
Return shipping charges are the customer’s responsibility unless the product is defective or an error has occurred when filling the order. Defective merchandise should not be shipped COD or via air. Please be aware that some stores that provide shipping and packing services charge extra for these services and those charges will not be reimbursed.
Call us: 1-888-412-0822
Email us: firstname.lastname@example.org
Ship returns to the address below:
Attn: Returns Dept
2565 SE Federal Hwy
Stuart, Fl 34997
Shipping costs are not refundable.